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FAQ

FAQ

Frequently Asked Questions

Are Your Products Geniune?
Aussie Bush Hats & Oilskins are an authorised stockists retailer of all geniune brands that we offer online and in store.

Yes all our products are the Genuine Brand Names & Guaranteed.
Our prices are usually better because we are very competitive and wherever possible offer you the best prices.  Our products are exactly the same as if you were dealing direct with RM Williams, Driza-Bone, Blundstone boots, Akubra, Barmah, Jacaru etc.  Please rest assured you can proceed with confidence.

Akubra Hats
Hats off the Rack and Made to Order
What’s the difference?

Akubra are constantly manufacturing their best sellers. Refer to Hats off the Rack products.

To ensure Akubra have enough orders to fill a production run, orders are collected up to the end of each month.  Generally, made to order hats take 8 weeks to manufacture. We allow up to 10-12 weeks delivery for made to order hats depending on the time of your order placement.  
For specialty “Made to Order” styles, refer to Made to Order products.

R M Williams
RMW - Boots off the Rack & Boots Made to Order
What’s the difference?

RMW are constantly manufacturing their most popular boot, the Craftsman, and at most times are available in all sizes and colours for off the rack purchase.  Note: We may not always have your size or colour in stock.  Refer to Boots off the Rack products.

As you can appreciate the beautifully constructed boots are meticulously handcrafted the by the company’s most experienced craftsmen.  This usually involves the interchanging of the finest of leather types, heel shapes, toe shapes and soles.

For specialty styles, RMW “made to order” boots take up to 4 – 8 weeks to be made depending on the style.  Refer to Made to Order products.

How Do I Know What Size Hat to Order
For comprehensive information please refer to Size Guide

How Do I Know What Size To Order For My Pet
For further information please refer to Pet Size Guide

How To Attach A Chinstrap
For more information on Hat Care – refer to Hat Care

The Website Will Not Accept My Password
Returning Customer

If you experience problems logging in, it may be your email address or password is slightly different from the original customer information.  If this situation occurs please follow the prompts “lost my password” or contact us.  

Customs & Duties
Import duties/taxes charged by Customs are the responsibility of the purchaser.
For detailed information contact your local Customs Department.  Small orders are often
delivered without duties/tax charges, however this is not guaranteed.  To access many customs websites around the world, please click the following link (insert link)


PAYMENT METHODS OPTIONS

We Accept  
•    Visa, MasterCard, American Express, Diners & JB
•    PayPal
•    Direct Bank Transfer to our bank account.
•    Prepaid Debit Cards

We Do Not Accept
•    Maestro, Discover Card.       
•    Any Card that is used for ATM Machines exclusively
•    Personal or Business cheques from overseas

You can shop in your own Currency, our website gives you a close approximation in your currency.
Please note: all charges are processed in Australian currency your credit card provider does the conversion to your own currency on the day they process the transaction.  

GST (Australian Government Goods & Services Tax)
Only applicable on orders delivered within Australia.  GST is added at Checkout.

Do I Require A Permit For Crocodile Products
Yes, Australian Law require permits when sending Crocodile products overseas.  Permits are provided for orders over $1000 due to the complexity of Australian Customs requirements. For further information please refer to Crocodile Products Permits Click Here.

Do I Require A Permit For Crocodile Products Purchased While Visiting Australia
Yes, When you purchase in store you will recieve the necessary permit with the product in case you are asked whilst travelling.

Do I Require A Permit For Crocodile Products If I Am An Australian Travelling Overseas
No, It is not required to have a permit whilst travelling overseas.

I Can't Find What I Am Looking For
Special Requests
We are adding more products to our online store on a regular bases.  If the product is not shown on our website, please let us know and we will do our best to source the product for you.  We work hard to ensure your total satisfaction and welcome your feedback.  Please don’t hesitate to phone or email us.

Packaging
We package everything appropriately to ensure that it arrives intact.  We use recyclable packaging where possible. Although some hats can be packed flat – we do not flatten hats. We do our best to ensure each product reach you in their new condition. Aussie Bush Hats cannot be held responsible for third party handling.

Delivery Information - Overseas
For more information please refer to Shipping and Postal Guide

 

What's Happening

Stockyard News, Gifts & Giveaways

SECURE PAYMENT OPTIONS

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