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RM Williams Annual Factory Closure

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Important Information for Ordering Boots

In different parts of the world around December winter has already begun or is well in season. 

In this blog we discover how to take the necessary steps and what you need to consider when ordering to ensure your boots arrive in time or at least prepare for the annual events that most Australian and International companies do at this time of year.

RM Williams is one company that requires to shut down over this time to carry out necessary maintenance to all the equipment they use for these iconic handcrafted boots.

Things to consider:

  • Pre-order your boots well before this busy period for the manufacturing of your boots if they are not in stock, especially if they are Made to Order.
  • Made to Order Boots allow 6 - 10 weeks.(bonus if they arrive early)
  • Consider shipping congestion over the festive period for delivery of your order.
  • RM Williams boots are handcrafted by people and are not mass produced so there will be times your size color or style may not be readily available.
  • Core Boots allow 6 - 8 weeks (bonus if they arrive early)
  • Aussie Bush Hats & Oilskins generally keep regular stock sizes and leather colors available however should RM Williams experience supply issues from time to time, this can add to the wait time of your boot order.
  • Due to increased demand RM Williams boots, wait time has increased to 6 - 8 weeks for Core Boots.(subject to change)
  • Annual factory closure for maintenance will add to the delay.
  • Ordering after the cut-off date October 21 will not guarantee your boots will be delivered before the New Year however your order will be in queue for production once the factory resumes.
  • Ordering your boots after the factory returns you can expect delivery up to 6 - 8 weeks later from the time you place your order.
  • Made to Order boots can not be refunded because they are made especially for you as per Terms & Conditions on the RM Williams website.
  •  See extract below:

Bespoke Boots - Terms & Conditions

  • Due to the closure of our workshop during December and January, your bespoke order will be delivered within 12 weeks of order confirmation, subject to the availability of materials. R.M.Williams reserves the right to amend the delivery time as deemed necessary.
    • R.M.Williams will refuse the personalisation of boots containing offensive content.
    • Products made from exotic skins (Crocodile & Ostrich) cannot be shipped outside of Australia, New Zealand or the United Kingdom due to jurisdictional laws. For more information please refer to http://www.cites.org/.
    • Due to the bespoke nature of your purchase, once your order has been placed, we are unable to cancel or amend the order.
    • For delivery outside of Australia, you are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.
    • We are unable to accept returns of bespoke purchases except where the item is damaged or faulty or delivered incorrectly through an error by R.M.Williams.
    • Leather colours and materials may vary. R.M.Williams cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.
    • Please be aware that the image displayed is a mocked visual representation of how your bespoke item should look and there may be slight colour/material variations in the actual product you receive

  • When ordering from us please contact us if you are unsure about your order.



    RM WILLIAMS Handcrafted Boot Styles Update & Return Policy

    Aussie Bush Hats & Oilskins reference to RM Williams Returns & Refunds PolicyPlease note that Aussie Bush Hats & Oilskins are an authorized stockist of RM Williams products. Should you have any issue with your purchase please contact us in the first instance at info@aussiebushhats.com.auEst. Delivery Time 6-8 weeks on most boot styles as of [...]

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