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RM WILLIAMS Handcrafted Boot Styles Update & Return Policy

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Aussie Bush Hats & Oilskins reference to RM Williams Returns & Refunds Policy

Please note that Aussie Bush Hats & Oilskins are an authorized stockist of RM Williams products. Should you have any issue with your purchase please contact us in the first instance at info@aussiebushhats.com.au

Est. Delivery Time 6-8 weeks on most boot styles as of October 21 2016

Annual Factory Closure December - January 31 2017

Please see extract below from RM Williams website:

Returns

We want you to be completely satisfied with your purchase. If for any reason your order is not as you expected, you may exchange, replace or credit your purchase when it is returned in saleable condition with tags still attached and according to the points below:

  • Boots (non-Bespoke & non-Made to Order only), Clothing and Accessories, returned within 30 days of delivery will be credited back to you depending on how you paid for the goods.
  • All footwear should be tried on a carpeted surface before wear.
  • Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
  • You may return online orders via Australia Post or in store.

Faulty Goods

Goods are deemed faulty if you receive them in damaged condition or where a manufacturing fault occurs within six months of purchase. Items that are damaged by you or in any other way, or as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of receiving a refund, please note we can only replace it for the same product in the same size, subject to availability. Where possible we will offer to repair faulty items. If it cannot be repaired, you are entitled to a full refund.

Bespoke Boot Returns

Due to the bespoke nature of your purchase, once your order has been placed, we are unable to cancel or amend the order.

We are unable to accept returns of bespoke purchases except where the item is damaged or faulty or delivered incorrectly through an error by R.M.Williams.

Made to Order Boot Returns

Your MTO boot will be delivered within 4 - 6 weeks, subject to the availability of materials. R.M.Williams reserves the right to amend the delivery time as deemed necessary.

Due to the individual nature of your purchase, once your MTO boot order has been placed, cancellations or amendments cannot be accepted.

R.M.Williams is unable to accept returns or exchanges of MTO purchases except where the item is damaged or faulty or delivered incorrectly through an error by R.M.Williams

Leather colours and materials may vary. R.M.Williams cannot accept responsibility for any variations in colour, shade and texture and cannot accept returns on this basis.

International & Domestic Returns

Should you be unhappy with your purchase for any reason, please contact our Customer Service team via customerservice@rmwilliams.com.au or call +61 8 8289 1007. They will provide you with further instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs.

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